Community engagement and accountability

Community engagement and accountability (CEA) is a way of working that integrates meaningful community participation, open and honest communication, and mechanisms to listen to and act on feedback, within our programmes and operations.

Community engagement and being accountable to communities is not something new or separate from WASH programming. We know that when everyone in a community – regardless of their gender, age, disability or background – has their voice heard and is actively involved in designing and guiding WASH improvements in their community, the impact on health, dignity and resilience are greater.

Guidelines and tools​

Red Cross Red Crescent Guidelines and tools

Fact sheet: CEA and WASH

This fact sheet provides brief information on how we can take a more systematic approach to community engagement – working in a transparent, inclusive and participatory way across the 8 steps for WASH.

There are also sections on how CEA and WASH can work together, as well as some important “do’s and dont’s”.

See below for other languages - Click on any image to download the guideline

Spanish / español



This guide has been produced by the International Federation of the Red Cross and Red Crescent Societies (IFRC) and the International Committee of the Red Cross (ICRC).

It shows how we put communities at the heart of what we do by improving communication, engagement and accountability across our work.

Available in English, French, Spanish, Arabic, Ukrainian and Russian

External Guidelines and Tools

Learning resources

Red Cross Red Crescent Learning resources

Participatory video monitoring on a WASH project in Indonesia

External Learning resources

To include resources on this page, or for more information on IFRC initiatives please contact: