Community engagement and accountability

Community engagement and accountability (CEA) is a way of working that integrates meaningful community participation, open and honest communication, and mechanisms to listen to and act on feedback, within our programmes and operations.
Community engagement and being accountable to communities is not something new or separate from WASH programming. We know that when everyone in a community – regardless of their gender, age, disability or background – has their voice heard and is actively involved in designing and guiding WASH improvements in their community, the impact on health, dignity and resilience are greater.

Guidelines and tools​

Red Cross Red Crescent Guidelines and tools

This fact sheet provides brief information on how we can take a more systematic approach to community engagement – working in a transparent, inclusive and participatory way across the 8 steps for hygiene promotion. How CEA and HP can work together, as well as some common mistakes/pitfalls are also highlighted.

Working in partnership with communities is at the heart of the work of the International Red Cross and Red Crescent Movement (the Movement). We know that engaging with communities leads to better- quality programming, which supports the goal of reducing vulnerability and building safer, more resilient communities.

External Guidelines and Tools

Learning resources

Red Cross Red Crescent Learning resources

Participatory video monitoring on a WASH project in Indonesia

External Learning resources

To include resources on this page, or for more information on IFRC initiatives please contact: