Community engagement and accountability (CEA) is a way of working that integrates meaningful community participation, open and honest communication, and mechanisms to listen to and act on feedback, within our programmes and operations.
Community engagement and being accountable to communities is not something new or separate from WASH programming. We know that when everyone in a community – regardless of their gender, age, disability or background – has their voice heard and is actively involved in designing and guiding WASH improvements in their community, the impact on health, dignity and resilience are greater.
This fact sheet provides brief information on how we can take a more systematic approach to community engagement – working in a transparent, inclusive and participatory way across the 8 steps for WASH.
There are also sections on how CEA and WASH can work together, as well as some important “do’s and dont’s”.
This guide has been produced by the International Federation of the Red Cross and Red Crescent Societies (IFRC) and the International Committee of the Red Cross (ICRC).
It shows how we put communities at the heart of what we do by improving communication, engagement and accountability across our work.
Available in English, French, Spanish, Arabic, Ukrainian and Russian
To include resources on this page, or for more information on IFRC initiatives please contact: wash.geneva@ifrc.org